Solutions
Everything between the first WhatsApp and the sold car.
Vespera replaces the coordination layer a dealership otherwise staffs by hand. Salespeople stay. The night reply, the lead owner, the stock answer, and the paperwork move into one workspace.
Problems on the floor
Enquiries die in personal phones
The buyer messages the number on the banner. The salesperson is on a test drive. Six hours later the buyer is at another lot.
Nobody owns the lead
Screenshots move through a staff group. Three people reply. The CRM still says new.
Stock answers take too long
“Ada hitam tak?” becomes a hunt through albums while the customer waits.
Test drives fall out of the thread
The booking lives in a notebook. Mileage, documents, and the return trip live somewhere else.
Sales and service do not share a customer
The person who bought the car is a stranger when they book a service.
Loan files chase people
Banks, officers, and customer uploads sit in email. The deal waits on a missing page.
The night shift is unpaid overtime
Someone has to answer after closing, or the dealership simply does not.
What the platform covers
WhatsApp and the inbox
- Official Meta WhatsApp Cloud API, verified webhooks, delivery status
- One conversation timeline per customer, scoped to the organisation
- Deterministic chatbot with publish, rollback, and human handover
- Follow-ups and push notices that stay generic outside the app
Customers, leads, and stock
- Leads with an owner, status, notes, and activity
- Customer record, vehicle interest, and PDPA export or erasure
- Live inventory search from the conversation
- Vehicle catalogue, documents, images, transfers, PDI, and delivery
Sales desk
- Bookings, receipts, promotions, and monthly targets
- Deal desk with trade-in, finance applications, and insurance quotations
- Vehicle sales order, loan officers, and customer loan-pack uploads
- Public showroom for the vehicles a dealership chooses to publish
Service, finance, and the yard
- Service jobs, quotations, parts, warranty, and the service calendar
- Billing documents, receipts, and a chart of accounts
- PUSPAKOM bookings and a runner marketplace for pickup and return
- Attendance, leave, and commission for the team
Innovative feature
The night desk
A deterministic chatbot on the official WhatsApp line answers from the dealership’s own FAQs and stock, books interest, and hands the full thread to a salesperson before the floor opens. It does not invent a price, it does not cross into another organisation, and the human takes over without asking the buyer to start again.
Technology in the product
- Meta WhatsApp Cloud API for every customer message
- PostgreSQL with forced row-level security, so one dealership cannot read another
- Next.js for the staff workspace and this public site
- Argon2id passwords, encrypted WhatsApp tokens, and private file storage
- Expo push for the Vespera mobile app
- Stripe when a dealership turns on card payments or runner payouts
- OpenAI only when that dealership explicitly enables an AI feature, and only with that organisation’s data
- Hosting on Exabytes, with mail from no-reply@vespera.my